Support
Email: alexionescu870@gmail.com
Tell us your iPhone model, your iOS version, and what you were doing when it went wrong. If a food's numbers look off, the food's name and where you found it — barcode, search, or quick add — is usually enough to reproduce it.
Never send us your password. We will never ask for it, and there is nothing we can do with it that we cannot do without it.
Quick answers
A food's calories look wrong
Check where the entry came from first. Packaged foods come from the barcode via Open Food Facts, which is a public database that anyone can contribute to, so a wrong packet occasionally gets in. Whole foods come from USDA FoodData Central and are laboratory-measured. If an entry is an estimate rather than a lookup, Daylish labels it as one. Send us the food name and we will look at it.
The barcode scanner will not read a packet
Daylish needs camera permission — check Settings → Daylish → Camera. If the barcode scans but no food comes back, that product is not in Open Food Facts yet. Use Quick add to enter the numbers from the packet; it takes about fifteen seconds and the entry is yours from then on.
I got a new phone. Where is my diary?
Install Daylish and sign in with the same email address. Your diary is restored automatically onto a phone that is holding nothing for that account. Restore runs once, on a fresh install — it is a backup and restore, not a live sync, so using two phones at the same time is not supported and the second phone will not merge into the first.
My targets changed and I did not change them
That is adaptive targeting doing its job. Daylish compares your 14-day weight trend against what you have logged and adjusts. Every adjustment comes with a sentence explaining why it happened — open Progress to read it. Adaptive targets are a Premium feature; on the free tier your targets stay where onboarding put them.
I bought Premium and the app still shows a paywall
Tap Restore purchases on the Premium screen. This is also the route back after reinstalling or moving to a new phone. If it still does not unlock, make sure you are signed in to the same Apple ID you subscribed with, then email us with that address.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they are cancelled in Apple's settings, not in Daylish: open the iOS Settings app, tap your name, then Subscriptions. You can also reach the subscription management screen from Daylish under You → Account → Manage subscription. Cancelling stops the next renewal; the current period runs to its end.
Can I get my data out?
Yes, and it is free on every tier. You → Export writes your whole diary — foods, journal entries, weight, water, fasting, saved meals and recipe activity — to a JSON file you can keep or move anywhere. Holding a diary hostage to a subscription is the one thing that would make the privacy promise a lie.
Does Daylish work without a connection?
Yes, once you have signed in. The diary lives in a database on the phone, so logging, editing, recipes and targets all work offline. The two things that need a connection are looking up a food you have not logged before, and backing your diary up to your account — both catch up on their own when you are back online.
Why do I need an account at all?
So your diary survives a lost phone. The account holds a backup of your diary and nothing else — it is not used for advertising, analytics or anything you did not ask for. See the privacy policy for exactly what is stored.
I want to delete my account
It is in the app, and it is immediate — see deleting your account for the steps and for exactly what is removed.
Reporting a problem with a recipe
The recipe library ships inside the app and its nutrition is computed from the ingredients rather than typed in, so a wrong number usually means a wrong ingredient quantity. Send the recipe name and what looks off. Allergen and diet filtering is safety-critical — if you find a recipe filed under the wrong allergen or diet, please tell us and it will be treated as urgent.
Security
If you believe you have found a security or privacy problem, email alexionescu870@gmail.com with the details and please give us a reasonable window to fix it before publishing.
